Refund policy

Note the following guidelines as far as our return policy.

Email  us at punchyredmare@yahoo.com Include your full name, order number and why you are returning the item.

**Please note the following exceptions to our return and refund policy.** 
Discounted items (on sale items) are all final sale and cannot be returned or exchanged.  No exceptions

Return postage cost is the responsibility of the shipper. Online orders must be shipped back.

Mail return item to the following address and email returns with why you’re requesting a refund, credit, or exchange.

Punchy Red Mare

9214 Dawson Ave, Wolfforth Tx 79382

An item may be returned or exchanged if item still has not been washed, original tags are still attached and its within 30 days of purchase date. Customer will be responsible for shipping. We do not provide the return shipping unless it is our error, or product is damaged per our return policy.

You must notify us of any problems, damages or missing items within the first 7 days of receiving your order to receive a refund

We offer returns within 30 days of purchase. You can return your product for store credit or a refund to the original payment method. However, there will be a 30% RESTOCKING fee. 

Once we receive your package, we will process it within. The amount of time it takes for a refund to show up is according to the bank or credit card you used. Please your institution for questions about their processing times.

Questions please call 520-954-3634

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